Support
Help, bug reports, and feature ideas
EarnedIt is a one-person project, so "support" is just me. The best way to reach me is email. I usually reply within a couple of days.
Email: admin@ron-media.com
Before you email
Most issues fall into one of three buckets. If one of these matches, the fix might be faster than waiting on a reply.
"My count is stuck at zero."
- Check that you granted HealthKit access in Settings → Health → Data Access & Devices → EarnedIt and that Active Energy is turned on.
- Check that your iPhone actually has active energy samples today. Open the Health app → Browse → Active Energy.
- If you're using the simulator, HealthKit has no data by default. Seed it via Health app → Active Energy → Add Data.
"The Watch doesn't show my favorites."
- Open the iPhone app once after you star or unstar a craving, so the Watch receives the update.
- Make sure your iPhone and Apple Watch are paired and on the same Apple ID.
- Custom cravings with photos are iPhone-only for now. The Watch shows built-in cravings.
"My custom craving photo looks weird."
Custom craving photos are center-cropped to a 512×512 square. Very tall or very wide photos get cropped tighter than you might expect — try re-adding with the subject closer to the middle.
Reporting a bug
When you email, it really helps if you include:
- What you were doing when it happened.
- What you expected vs. what you got.
- Your iPhone model and iOS version, and Watch model if relevant.
- A screenshot or screen recording, if you can.
- Whether it happens every time or just once.
Feature ideas
Yes please. If you want a specific food, drink, cultural snack, or calorie value added, send me the name and an estimated kcal-per-item and I'll consider it for a future build. You can also add anything you want as a custom craving right now.
Privacy & legal
See the Privacy Policy for how your data is handled (the short version: it isn't — everything stays on your device), and the Terms of Service for what you're agreeing to by using the app.